Conflict and aggression management

Spending your work days trying to avoid aggression of unsatisfied clients and customers, or even that of colleagues, is not the best attitude. The price of an inactive attitude is high, because unresolved, long-running conflicts result often in a break-down in communication, in inefficient teams, and in stress and low productivity. In short, unresolved conflicts make people terribly unhappy at work “Winning” a conflict by aiming on the desired outcome, regardless of what the other person wants, can escalate the situation. The problem is that the underlying issue has not been solved. “Winning” a conflict means a focus on interests, but not on positions.

B-Alliance can support your company to train employees to deal in a fast and accurately way with conflicts and aggression. How effectively a person or a group deals with a conflict affects directly the efficiency level of its functioning. We provide a common framework that expedites conflict resolution. A conflict can be an opportunity for improving customer satisfaction. The fact is, you can't improve collaboration until you've addressed the issue or conflict.